You can reach the AJAG team at [email protected]. We read every message and reply within 48 hours on weekdays.
What to write to us about
We welcome questions about the subjects our guides cover – setting limits, recognising warning signs, understanding the tools available to you and where to find support. If something on the site is unclear or you think a page could be improved, let us know.
Corrections matter. If you spot an error – a broken link, outdated information or something that does not match your own experience – send it through. Topic ideas are equally useful: if there is an aspect of managing gambling that you think we should cover, tell us.
What we cannot help with
AJAG is an information portal. We do not give personal advice, diagnose problems or intervene in disputes. If you need immediate support with gambling, the National Gambling Helpline on 0808 8020 133 is free, confidential and open 24 hours a day.
For questions about a specific account, transaction or withdrawal, contact the site you play on directly. We do not handle player issues on behalf of any operator.
What happens after you write
One of the team reads your message and replies from the same address. If your question needs research or input from someone else, we say so in the first reply and give you a realistic timeframe.
Messages sent at weekends or on bank holidays are picked up on the next working day. If 48 hours pass without a reply, check your spam folder – some providers flag automated-looking addresses – then write again.